Policies

GENERAL POLICIES:

The jars of syrup and gummies need to stay in the refrigerator whether they are opened or not. Refrigerating prolongs the life of the syrup for 3 months and gummies 3-4 weeks. We are not responsible for jars not properly stored.

NO REFUNDS will be issued. If a problem arises because of our negligence, we can discuss remediation.

LOCAL PICK UP POLICIES:

When you purchase an item from The Elderberry Lady, please contact the number on your order confirmation email to arrange a date and time to pick up. Once this is agreed upon, we will put your bag in the fridge on the front porch by 9am (if you've chosen the Cary location). We are not responsible for bags not picked up.

SHIPPING POLICIES:

I make every effort to protect jars with bubble wrap and proper packaging. There is $100 worth of insurance included with your shipping purchase. If your jars arrive broken, take photo documentation and fill out the claim form on the USPS website here. USPS will issue you a check.

It is the customer's responsibility to provide the correct address. We do not enter addresses manually, the address provided at purchase will be the address that we ship to. We are not responsible for boxes shipped to an incorrect house or returned to us because of an incorrect address. Our syrup and gummies are a temperature sensitive product and the return to send boxes will most likely result in a spoiled product.

SUBSCRIBE AND SAVE POLICIES:

To receive the 5% discount for the S&S program, you must stay enrolled for at least 2 orders. After this time you may cancel your subscription. Simply log in to your account and choose "cancel subscription."